Support

Help & Support

Warranty, frequently asked questions, and software downloads — everything you need in one place.

🛡

Warranty

We stand behind our products. Every SOTRUST device is covered against manufacturing defects.

Start a warranty claim

Downloads

Get the latest software, firmware, and manuals for your SOTRUST products.

Go to Downloads S68 Setup PIANO App
✉️

Contact Support

Can't find what you need? Our team is here to help.

liuke@sotrust.net Contact form

FAQ

Does the S68 work without installing software?
Yes. The S68 works plug-and-play as a standard keyboard. Install the SOTRUST S68 Setup to unlock Rapid Trigger, 0.01mm adjustable actuation, RS / SOCD / DKS / MT / TGL, remapping, RGB, and more.
How do I update the S68 firmware?
Open the SOTRUST S68 Setup tool, connect your keyboard via USB, and the tool will detect and offer firmware updates (current firmware v0.0.03).
Is the U350 drive compatible with my phone?
Yes — the U350 has both USB-A and USB-C, so it works with iPhone 15+ and Android USB-C phones, iPad Pro / Air (USB-C), Windows / macOS / Linux / ChromeOS computers, smart TVs, and projectors.
What is the U350 warranty?
12 months limited warranty against manufacturing defects. Non-human damage is eligible for free replacement. For Amazon purchases, Amazon's return policy also applies.
Do you offer wholesale or custom branding?
Yes. We support distributors and retailers with wholesale pricing, flexible MOQ, and custom packaging. See our Partners page.