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Privacy Policy

Effective Date: September 11, 2026 · Last Updated: September 11, 2026

SOTRUST™ ("SOTRUST," "we," "us," or "our"), operated by Nanjing Xingui Yuanying Trading Co., Ltd. ("the Company"), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit www.sotrust.net (the "Site"), purchase or use our products (including USB flash drives, mechanical keyboards, computer mice, and related computer peripherals) (the "Products"), contact our customer support, or otherwise interact with us (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.

1. Information We Collect

1.1 Information You Provide to Us

  • Contact & identity information: name, email address, telephone number, and shipping/billing address.
  • Account information: username, password, and profile preferences if you create an account.
  • Order & transaction information: Products purchased, order numbers, order history, and transaction details. Payment card details are processed directly by our third-party payment processors; we do not store your full payment card number.
  • Customer support information: records of your communications with us, including support requests, warranty claims, return merchandise authorization (RMA) requests, feedback, and survey responses.
  • Marketing information: your preferences when you subscribe to newsletters, promotions, or product updates.

1.2 Information We Collect Automatically

  • Device & log data: IP address, browser type and version, operating system, device identifiers, language settings, and access dates/times.
  • Usage data: pages or content you view, links you click, time spent on pages, referring/exit URLs, and other interaction data.
  • Cookies & similar technologies: see Section 6.

1.3 Information from Third Parties

We may receive information about you from third parties, such as e-commerce marketplaces (e.g., Amazon) where you purchase our Products, payment processors, shipping and logistics carriers, analytics providers, and advertising partners, in each case as permitted by law and their own privacy policies.

2. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

  • To process, fulfill, and manage your orders, including payment processing, shipping, and delivery.
  • To provide customer support and administer warranties, returns, refunds, and RMA requests.
  • To communicate with you about your orders, account, service updates, and administrative notices.
  • To send marketing and promotional communications, where permitted by law and subject to your choices.
  • To operate, maintain, secure, and improve the Site, Products, and Services, and to develop new features.
  • To detect, prevent, and address fraud, security incidents, and technical issues.
  • To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

3. How We Share Your Information

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising. We may disclose your personal information only in the following circumstances:

  • Service providers: with vendors that perform services on our behalf (e.g., payment processing, order fulfillment, shipping and logistics, website hosting, data analytics, email delivery, and customer service tools), under contracts that require them to protect your information.
  • E-commerce platforms: with marketplaces through which you purchase our Products, as necessary to process and support your order.
  • Legal & safety: when required to comply with law, regulation, legal process, or governmental request; to enforce our agreements; or to protect rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Privacy Policy.
  • With your consent: for any other purpose disclosed to you with your consent.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with our legal, tax, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will delete, de-identify, or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic and usage, and support marketing. The types of cookies we use include strictly necessary, performance & analytics, functional, and advertising cookies. Most web browsers let you control cookies through their settings.

7. International Data Transfers

The Company is headquartered outside the United States and Canada, and your personal information may be transferred to, stored, and processed in countries other than your own, including where our servers and service providers are located. These countries may have data protection laws that differ from those of your jurisdiction. Where required, we take appropriate measures to ensure that your personal information receives an adequate level of protection.

8. Your Privacy Rights

8.1 California Residents (CCPA/CPRA)

If you are a California resident, the CCPA provides you with the right to know/access, delete, correct, opt out of sale/sharing (we do not sell), limit use of sensitive personal information, and non-discrimination. To exercise these rights, contact us at liuke@sotrust.net.

8.2 Virginia, Colorado, Connecticut, Utah & Other U.S. States

Residents of certain U.S. states may have rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of the sale of personal data, targeted advertising, or profiling. Contact us to exercise any available rights.

8.3 Canadian Residents (PIPEDA & Quebec Law 25)

If you are located in Canada, we handle your personal information in accordance with PIPEDA and, for Quebec residents, Law 25. You have the right to request access to, and correction of, your personal information, and to withdraw consent to certain processing. Contact us at liuke@sotrust.net.

9. Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it.

10. Do Not Track Signals

Some browsers transmit "Do Not Track" signals. Because there is no uniform industry standard, the Site does not currently respond to them. You can manage cookies and tracking as described in Section 6.

11. Third-Party Links and Services

The Site may contain links to third-party websites, marketplaces, or services that we do not operate. This Privacy Policy does not apply to those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where required by law, provide additional notice.

13. Contact Us

Brand: SOTRUST™
Legal entity: Nanjing Xingui Yuanying Trading Co., Ltd.
Address: Room 1501-8, Building 1, Xinke Mansion, No.209 Pubin Road, Jiangbei New Area, Nanjing City, Jiangsu Province, China
Email: liuke@sotrust.net
Website: www.sotrust.net
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